The worst customer experience, especially for tourists. I bought a boardshort and one of the the element went off 1 hour after wearing it. I took it back asking to change it. The manager refused and fixed the element (a rivet) with her bare hands saying it was fixed. I told her that i still wanted a new pair a shorts as a rivet should be placed using a machine and that i won't be able to come back agsin as i was just in town for 1 day. She refused so i had no choice than accepting it as it is ( she told me it was the law). With no surprise, the rivet went off again and now i can't go back as i am too far away. Really bad experience, especially as she could have given me a new one and send the other one back to the brand (Vissla). Avoid that shop.
The shop is always full. Good prices and sales all the time.
The owner is lovely and I often find something I love here when I visit. Good selection of clothing, bathers and wetsuits.
Bay Surf Shop - St Helens is an Australian Store based in St Helens, Tasmania. Bay Surf Shop - St Helens is located at 2 Pendrigh Pl, St Helens TAS 7216, Australia.
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